We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Information you provide to us:
- Account information (name, email address, password)
- Profile information and preferences
- Communications with us (support requests, feedback)
Information we collect automatically:
- Device information (IP address, browser type, operating system)
- Usage information (pages visited, features used, time spent)
- Location information (if you grant permission)
- Cookies and similar tracking technologies
We use the information we collect to:
- Provide, maintain, and improve our services
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, and promotional offers
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent activities and other illegal activities
- Personalize your experience and improve our services
Required: We process your personal information based on your consent, our legitimate business interests, or to fulfill our contractual obligations to you.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
- Incident response procedures
Important: While we strive to protect your personal information, no method of transmission over the internet is 100% secure. Please use caution when sharing sensitive information online.
We retain your personal information for as long as necessary to provide you with our services and as described in this Privacy Policy.
Retention periods:
- Account information: Until you delete your account
- Usage data: Up to 2 years for analytics purposes
- Support communications: Up to 3 years for quality assurance
- Legal obligations: As required by applicable law
When we no longer need your personal information, we will securely delete or anonymize it.
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us using the information provided in the "Contact us" section below.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Contact Information:
- Email: privacy@ratrix.com
- Address: Ratrix Privacy Team, [Your Address]
- Phone: [Your Phone Number]
Last updated: [Date]